Refunds & Returns
Our Industry Partnerships
Unlike many web retailers, we are aligned with numerous major brands and are proud, Authorised & Approved Web Retailers Australia wide. We understand and highly respect the demands and expectations of our customers.
And, as you, the consumer, this should be paramount when choosing where you invest your hard
earned money when it comes to buying pool & spa equipment online.
What we find- When it comes to buying online, often consumers are left disheartened, let down and left in the dark when trouble arises. This results in buyer remorse and no consumer rights or support to back you up. Un-approved sellers do not and cannot offer full warranties on their product offerings. Please be aware that their warranties are often limited to only 12 months or less, if any, on many significant purchases.
This confiscates the normal consumer warranty rights by manufacturers of often 2, 3, 4, 5 and ten year warranty rights for example. This can leave you in a precarious situation, so, be careful who you buy from.
The MyPool Buy Smart, Be Savvy- Buyer Protection Policy
We know there are numerous websites offering the same products we do. But, did you know that many of these internet retailers/resellers do not and cannot offer the same after sales support or full-warranties and protections you have a right to?
MyPool is a reputable business in the swimming pool & spa industry with solid 5 star reviews. We’ve spent a lifetime developing our supplier relationships and including our exceptional customer service, product offerings and reputation to the Australian community.
We pride ourselves in offering the best products, warranty and services at the best prices
possible.
Our Guarantees
Quality Pool & Spa Equipment
Our selection of pool and spa equipment is resonate our experience. All products listed on the MyPool website have been built on our industry experience. We have a solid history in supplying these products to our customers. They are carefully chosen for their quality and customer satisfaction. We are confident we are showcasing the best available.
Warranties and Support
We carefully select renowned brands that offer comprehensive manufacturer’s warranties, ensuring you receive the best after sales support and warranties possible.
30 Day Satisfaction Guarantee
Buying online can be risky and
worrisome. We get it! At MyPool, we offer our highly valued customers a smooth and trouble-
free experience with our peace of mind 30-day Satisfaction Guarantee. If you need to return a
product, see details below, fill out the form and we’ll be in touch. Note that products purchased
online without consultation with us that ensure the product you’re buying is appropriate for your
application and our advice is not included in this policy.
Hassle-Free Returns
Returns are easy and free of charge. We handle the return shipping and ensure your return is processed promptly.
We stand behind our brands, affiliations and the quality of our
products. If you are not completely satisfied with your purchase for any reason, you may return it to us within 30 days of the purchase date for a full refund or exchange, even if the product has been used. We are committed to ensuring your satisfaction. Original packaging must be retained and used to return any goods.
We stock high-quality pool and spa equipment from leading manufacturers in Australia and around the world, and we are confident in the satisfaction of our products. If for any reason you are not satisfied, you may return the product within 30 days of purchase for a full refund or exchange, including shipping costs.
